Why pickups get complicated
Plans change. A meeting runs late, a child goes home with a friend, a relative steps in. Schools often rely on a phone call, a note or a name on a list, and gate staff have to judge in a busy moment whether the change is real.
Good practice for every family
- Give the school a written list of the people who may collect your child.
- Tell the school about a change before the day whenever you can.
- Tell your child who is coming, and that they should not leave with anyone else.
- Ask the person collecting to carry an ID.
How a one-time pickup code works
At a Terra GO school, you share a one-time code with the person collecting, for example “482 716 for Auntie Njeri”.
- It works once.
- It expires after 8 hours.
- It is checked at the gate.
When your child is collected, you get an update on WhatsApp or SMS, like “Picked up · Auntie Njeri · 3:42 PM”.
What it gives the school
Gate staff check a code instead of making a judgement call, and the front office takes fewer calls. The school keeps a record of who collected each child and when. Terra GO for schools.